— PRIVACY POLICY —

1. Introduction

VARDHAN DAIGNOSTIC & GASTRO LIVER CLINIC respects your privacy and is committed to protecting your personal and medical information.

This Privacy Policy explains how we collect, use, store, and protect information when users interact with our clinic services, website, or communication channels including WhatsApp Business API, RCS messaging, SMS, and email.

By using our services, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Address
• Age or date of birth

Medical Information

• Diagnostic reports
• Test results
• Medical history relevant to consultations

Device Information

When accessing digital platforms, we may collect:

• IP address
• Browser type
• Device type
• Operating system

Cookies and Tracking Information

Our website may use cookies to improve functionality and user experience.

Message Data

Communication records may include:

• Appointment confirmations
• Support conversations
• Service notifications

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3. Purpose of Data Collection

Information collected by VARDHAN DAIGNOSTIC & GASTRO LIVER CLINIC is used for:

• Providing diagnostic and consultation services
• Appointment scheduling
• Delivering medical reports
• Patient communication
• Improving healthcare services
• Compliance with healthcare and communication regulations

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4. Consent for WhatsApp & RCS Data Processing

By providing your phone number and opting in for communication, you consent to receive messages through:

• WhatsApp Business API
• RCS messaging
• SMS or email

These communications may include:

• Appointment reminders
• Report notifications
• Service updates
• Patient support messages

Users may opt out at any time.

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5. Legal Basis for Processing

Data processing by VARDHAN DAIGNOSTIC & GASTRO LIVER CLINIC is based on:

• User consent
• Healthcare service delivery
• Compliance with Indian regulatory requirements
• Legitimate business interests related to clinic operations

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6. How We Use Collected Data

We use collected data to:

• Manage patient appointments
• Deliver medical reports
• Provide diagnostic services
• Communicate healthcare information
• Improve operational efficiency

Personal data is used strictly for healthcare service purposes.

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7. Data Retention & Deletion

Patient information is retained only for the period necessary to:

• Fulfill healthcare services
• Maintain medical records as required by law
• Ensure regulatory compliance

Users may request deletion of personal data subject to legal record-keeping obligations.

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8. Data Sharing with Third Parties

We may share data with trusted third parties including:

• Meta Platforms (WhatsApp Business API)
• Google communication services
• Telecom operators
• Secure cloud hosting providers
• Diagnostic partners when required

These partners process data only for service delivery purposes.

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9. Security Measures & Encryption

VARDHAN DAIGNOSTIC & GASTRO LIVER CLINIC implements strong security measures including:

• Secure servers
• Data encryption
• Access control systems
• Secure communication channels

Despite best efforts, no digital system is completely secure.

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10. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve website performance
• Understand user behavior
• Enhance service functionality

Users may disable cookies through browser settings.

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11. Data Transfer & Storage

All personal data collected by VARDHAN DAIGNOSTIC & GASTRO LIVER CLINIC is stored securely within India or through compliant cloud infrastructure that follows industry security standards.

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12. User Rights

Users have the right to:

• Access their personal data
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent for communication

Requests may be made by contacting the clinic.

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13. Policy for Children

Our services are not intended for individuals under 18 years of age without guardian supervision.

If we become aware that personal data of a minor has been collected without consent, appropriate steps will be taken to delete the data.

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14. Updates to Privacy Policy

This Privacy Policy may be updated periodically to reflect regulatory or operational changes.

Updated policies will be published on official platforms of VARDHAN DAIGNOSTIC & GASTRO LIVER CLINIC.

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15. Governing Law (India)

This Privacy Policy is governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in Pune, Maharashtra.

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16. Contact Information

For privacy-related questions or requests, please contact:

VARDHAN DAIGNOSTIC & GASTRO LIVER CLINIC
Shop number 9,10 Commercial Wing-A
Ground Floor Raviraj Astria Revenue Village
Kondhwa Khurd Haveli
Pune, Maharashtra – 411048

Phone: 8888387071
Email: pooja.sudhir.shelke@gmail.com